Refund Policy

This Refund Policy (“Policy”) applies to all purchases of goods and services from our business unless stated otherwise.

  • CUSTOMER SATISFACTION IS OUR PRIORITY
  • At Ducks Landing Flower Farm, your satisfaction as our valued customer is our priority.
  • Under the term of this Policy, Ducks Landing Flower Farm offer refunds, repairs and replacements of products and services under the Australian Consumer Law.
  • We support your rights under the Consumer Guarantees in The Australian Consumer Law, which protect consumers when they buy products and services.
  • If the Australian Consumer Law applies to your purchase, then we cannot avoid the Consumer Guarantees which it provides.
  • If this Refund Policy is inconsistent with the Consumer Guarantees and the Australian Consumer Law, the Australian Consumer Law will prevail over our Refund Policy.
  • Any benefits or warranties in this Policy may apply in addition to consumer rights granted under the Australian Consumer Law.
  • Please read this Policy carefully before purchasing a product or service from Ducks Landing Flower Farm so that you are aware of your rights and how you can expect we will manage your request for a refund if you are not happy with your purchase.
  • YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW
  • Products and services offered by our business come with guarantees that cannot be excluded under the Australian Consumer Law.
  • If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law), then you may be entitled to a replacement or refund.
  • If a product or service which you purchased from us has a failure that does not amount to a major failure (as defined in the Australian Consumer Law), then you may be entitled to have the goods repaired or replaced.
  • Major failures
  • Services – If you experience a major failure with our service, you are entitled to:
    1. cancel your service contract with us; and
    2. a refund for the unused portion of the service; or
    3. compensation for the reduced value of the service to you.
  • Goods (products) – If you experience a major failure with a product you have purchased from us, you are entitled to choose between a refund or replacement for the product.
  • Minor failures
  • If you experience minor issues with a product or service you have purchased that is not a major failure, then you are entitled to have the failure rectified within a reasonable time.
  • If rectification does not occur within a reasonable time, you are entitled to:
    1. a refund for the product;
    2. cancel the service contract;
    3. obtain a refund for any unused portion of the product or service.
  • Where you have suffered any other reasonably foreseeable loss or damage from a failure in the product or service you have purchased, you are also entitled to compensation under the Australian Consumer Law.

You can obtain further information about the Australian Consumer Law and your rights under the Consumer Guarantees from https://www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees

  • CHANGE OF MIND
  • Please choose your product or service carefully.
  • We do not offer any refund if you change your mind or find the same product or service cheaper elsewhere.